Flights

Services

• What conditions must be met for hand luggage?
• What are the operating costs?
• How does the premium service work?
• Can I add luggage to my booking?
• How many bags are included in the booking?
• I have purchased your online check/in service. What should I do next?

See all 7 articles

Generics

• I have aquired a ticket but I have not received the ticket yet

Refund/voucher

• Will I get a refund in case of flight delay?
• What should I do if I still have not received the refund?
• What is the status of my refund request?
• How can I get a refound and what is the timing?
• Can I cancel my flight booking?
• Splitting a voucher / residual voucher

See all 8 articles

Travel documents

• What documents do I need to travel?
• How can I download my flight ticket invoice?

Changes/cancellation

• Why my flight has been cancelled by the airline? What can I do in this case?
• How can I modify my booking?