It is possible to cancel a flight before departure by sending us a request through the reserved area on our website.
Customer service will check the fare conditions of the ticket and will notify you of the refundable amount.
Please note that each ticket will have a different cancellation policy and that for some fares there may be no refund while for others it will be possible to proceed to the refund by applying a cancellation fee.
If you have not purchased our premium support, our handling fees will be applied.