Hotels

Reservations

• Where can I get more information about a booking (e.g. parking, transfer, etc.)?

Changes

• Can I change my booking?
• I have made a mistake in my personal data (ex. an email address)
• How can I cancel my booking?

Documentation

• Can I get the invoice?

Refunds

• What is the stage of my refund?

Help

• At what point is my post travel request?
• Is it possible to negotiate the penalty?
• If I have a problem in my hotel, what can I do?
• Are there any costs to pay at the property?
• How can I access to the Reserved area?
• How can I cancel my booking?